When you visit our website or contact us about computer system performance optimization services, you're entering into an agreement with Macafil, operating from 99 Roundwell St, Tunstall, Stoke-on-Trent ST6 5AW, United Kingdom.

These terms apply whether you're browsing our site, requesting information, or actually using our services. We may update these terms occasionally, and continued use of our services after changes means you accept the updated version.

Macafil specializes in computer system performance optimization services for businesses across the United Kingdom. Our services include system analysis, performance enhancement, technical consultation, and ongoing support.

What we actually do varies based on your specific needs. We don't promise identical outcomes for every client because every system and situation is different. We'll discuss your requirements and provide realistic expectations before starting any work.

When you work with us, you agree to:

• Provide accurate information about your systems and requirements
• Give us reasonable access to systems we're working on
• Maintain backups of your important data independently
• Follow our recommendations for system security and maintenance
• Pay for services according to agreed terms
• Not misuse our website or attempt to access restricted areas
• Respect intellectual property rights in our materials and methods

If you're providing access to business systems, make sure you have authority to do so. We assume you've got the necessary permissions when you engage our services.

All content on macafil.com belongs to us. This includes text, graphics, design elements, documentation, and technical methodologies. You can view and use this content for evaluating our services, but you can't copy, reproduce, or distribute it without permission.

Your Content

When you share information with us about your systems or business needs, you keep ownership of that information. We'll use it only to provide services to you and won't share it inappropriately.

Work Product

For custom solutions we create specifically for your business, ownership terms will be outlined in your service agreement. Generally, you'll receive rights to use what we create for you, while we may retain rights to underlying methodologies and general approaches.

We're good at what we do, but we need to be realistic about limitations:

• We can't guarantee specific performance improvements or percentages
• System performance depends on factors beyond our control
• Hardware limitations may prevent certain optimizations
• Third-party software may have inherent constraints
• Network conditions affect system performance
• User behavior impacts how well systems perform

Our website and services are provided on an "as is" basis. While we work to keep everything running smoothly, we can't guarantee uninterrupted access or error-free operation.

We take data protection seriously. When you use our services, we may collect and process information about your systems and business operations. This is covered in detail in our Privacy Policy, which you should read alongside these terms.

Key points:

• We collect only information needed to provide services
• We protect your data with appropriate security measures
• We don't sell or share your information with third parties for marketing
• You have rights regarding your personal data under UK data protection law
• We retain data only as long as necessary for business purposes

If you have questions about how we handle data, contact us at support@macafil.com or call +447738675941.

Service fees will be outlined when we discuss your specific needs. Payment terms are typically:

• Invoices issued upon service completion or on agreed schedule
• Payment due within 14 days unless otherwise specified
• Late payments may incur interest charges at statutory rates
• We reserve the right to suspend services for non-payment

Disputes and Refunds

If you're not satisfied with services, talk to us immediately. We'll work to resolve issues fairly. Refund eligibility depends on circumstances and will be assessed case by case.

Disputes about billing should be raised within 30 days of invoice date. After that point, invoices are considered accepted.

We need to be clear about liability limits. To the extent permitted by law:

• We're not liable for indirect or consequential losses
• Our total liability is limited to the amount you've paid for services
• We're not responsible for data loss if you haven't maintained backups
• We're not liable for issues caused by third-party software or services
• We're not responsible for losses due to factors outside our control

We carry professional indemnity insurance appropriate to our business. This protects both of us in case something goes seriously wrong.

We may need to modify our services, website, or these terms occasionally. Reasons might include changes in technology, legal requirements, or business needs.

When we make significant changes:

• We'll notify you through email or website notice
• Changes take effect 30 days after notification
• Continuing to use services after changes means you accept them
• For major changes affecting ongoing services, we'll discuss options with you

We may temporarily suspend services for maintenance or updates. We'll try to give advance notice when possible and minimize disruption.

Either of us can end the service relationship:

You Can Terminate:

• By providing written notice to us
• At completion of specific projects or services
• According to terms in your service agreement

We May Terminate:

• If you breach these terms
• For non-payment of services
• If we're unable to provide services effectively
• With reasonable notice if we discontinue certain services

Upon termination, you'll pay for services provided up to that point. We'll return any of your materials or data in our possession, though we may retain copies as required by law or for record-keeping.

When we work on your systems, we see sensitive business information. We take this seriously and maintain confidentiality of:

• System configurations and technical details
• Business processes and operational information
• Financial and commercial data
• Any information you specifically designate as confidential

We won't disclose this information except when necessary to provide services, required by law, or with your permission.

This confidentiality obligation survives termination of our service relationship.

Our website may link to third-party sites or we may recommend third-party services. We're not responsible for their content, terms, or privacy practices. When you click external links or use third-party services, you're subject to their terms.

We sometimes work with partner companies to provide comprehensive solutions. When this happens, we'll explain which company is responsible for what aspects of service.

We're not liable for delays or failures caused by circumstances beyond reasonable control. This includes things like natural disasters, power outages, internet failures, pandemics, government actions, or other unforeseeable events.

If such events prevent us from providing services, we'll notify you promptly and work to minimize impact.

These terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of courts in England and Wales.

Dispute Resolution

If there's a problem, let's talk first. Most issues can be resolved through discussion. If we can't reach agreement:

• We'll attempt good-faith negotiations to resolve disputes
• We may agree to mediation before pursuing legal action
• Either party may pursue legal remedies if needed

Entire Agreement

These terms, along with any service agreement and our Privacy Policy, constitute the entire agreement between us regarding use of our website and services.

Severability

If any provision of these terms is found unenforceable, the rest remains in effect.

Waiver

If we don't enforce a right under these terms immediately, it doesn't mean we've waived that right. We can still enforce it later.

Assignment

You can't transfer your rights or obligations under these terms without our written consent. We may assign our rights and obligations with reasonable notice to you.

No Partnership

Nothing in these terms creates a partnership, agency, or employment relationship between us.