Who We Are

Macafil is an IT service provider specialising in computer system performance optimization, based at 99 Roundwell St, Tunstall, Stoke-on-Trent ST6 5AW, United Kingdom. When we refer to "we," "us," or "our" in this policy, we're talking about Macafil. "You" means you, the person whose data we're discussing.

We're committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have questions about how we handle your information, you can reach us at support@macafil.com or call +447738675941.

Information We Collect

The type of information we collect depends on how you interact with us. Here's what we typically gather:

When You Contact Us

• Your name and contact details (email address, phone number)
• Company information if you're enquiring on behalf of a business
• Details about your technical issues or service requirements
• Communication history and preferences

When We Provide Services

• System information necessary for diagnostics and optimization
• Technical specifications of your hardware and software
• Performance data and system logs
• Access credentials (when you authorise remote support)
• Payment and billing information

Website Usage

When you visit macafil.com, we collect basic technical information like your IP address, browser type, and pages you visit. This helps us understand how people use our site and where we can improve things.

How We Use Your Information

We're not in the business of collecting data for the sake of it. Everything we gather serves a specific purpose:

Sharing Your Information

We don't sell your data. That's not our business model, and it never will be. However, we do share information in limited circumstances:

• With payment processors to handle transactions securely
• With cloud service providers who help us store data safely
• With law enforcement when legally required
• With professional advisers (solicitors, accountants) when necessary for business operations

Any third party we work with is carefully vetted and contractually obligated to protect your information according to UK data protection standards.

International Transfers

We primarily store data within the United Kingdom. In some cases, our service providers may process data in other countries. When this happens, we ensure appropriate safeguards are in place through standard contractual clauses approved by UK authorities.

If you're concerned about where your data is stored, just ask. We're happy to provide specifics about any international transfers that might affect your information.

Data Security

We take security seriously—after all, it's what we do for a living. Here's how we protect your information:

• Encrypted data transmission using industry-standard SSL/TLS protocols
• Secure storage systems with regular backups
• Access controls ensuring only authorised personnel can view your data
• Regular security audits and updates to our systems
• Staff training on data protection and security practices

No system is completely immune to breaches, but we maintain robust defences and have procedures in place to respond quickly if something goes wrong. If a data breach affects you, we'll notify you promptly as required by law.

How Long We Keep Your Data

We don't keep information longer than necessary. Retention periods depend on the type of data:

• Client records and service history: 7 years after our last interaction (for legal and tax purposes)
• Financial records: 6 years as required by UK tax law
• Marketing consent records: Until you withdraw consent, plus 3 years
• Technical diagnostics and logs: 12 months unless needed for ongoing support
• Website analytics: 26 months

After these periods, we securely delete or anonymise your information so it can no longer identify you.

Your Rights

UK data protection law gives you several rights regarding your personal information. Here's what you can do:

1. Access your data: Request a copy of the personal information we hold about you
2. Correct inaccuracies: Ask us to update or fix incorrect information
3. Delete your data: Request deletion in certain circumstances (though we may need to retain some information for legal reasons)
4. Restrict processing: Ask us to limit how we use your information
5. Data portability: Receive your data in a structured, commonly used format
6. Object to processing: Oppose certain uses of your information, particularly for marketing
7. Withdraw consent: Remove permission you've previously given (though this won't affect processing we've already done legally)

Cookies and Website Tracking

Our website uses cookies—small text files stored on your device that help the site function properly and remember your preferences. We use:

• Essential cookies necessary for the website to work
• Analytics cookies to understand how visitors use our site
• Functional cookies to remember your preferences

You can control cookies through your browser settings, though disabling certain cookies might affect website functionality. We don't use third-party advertising cookies that track you across the internet.

Children's Privacy

Our services aren't directed at children under 16, and we don't knowingly collect information from them. If you're a parent who believes we've inadvertently gathered data about your child, please contact us immediately so we can delete it.

Changes to This Policy

We review this privacy policy regularly and update it when our practices change or when required by law. Significant changes will be posted on our website with an updated date at the top of this document. For major changes affecting how we use your data, we'll notify you directly by email.

The current version was last updated on 15th January 2025.

Complaints and Concerns

If you're unhappy with how we've handled your personal information, please let us know. We take complaints seriously and will investigate thoroughly.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority. You can contact them at ico.org.uk or call their helpline on 0303 123 1113.