Started in a cramped Stoke-on-Trent workshop back in 2019, Macafil grew from one person's frustration with sluggish business computers into something bigger.
We're not the team that shows up with flashy promises. We're the folks who roll up our sleeves and actually make your systems run properly again.
Serving UK Businesses Since 2019
Look, starting a business wasn't some grand vision. It was 2019, and I'd spent too many years watching companies struggle with slow systems while so-called experts threw expensive solutions at simple problems.
The breaking point? A friend's accounting firm nearly missed their year-end deadline because their network kept crawling. Three different consultants had looked at it. Nobody fixed the actual issue.
Turned out it was a misconfigured switch and some badly written scripts eating resources. Two days of proper diagnostics, one afternoon of work. Problem solved.
We dig into why your systems are performing poorly. Sometimes it's hardware that's past its prime. Often it's software configuration that nobody's reviewed in three years. Maybe it's network setup that made sense once but doesn't anymore.
The point is finding the real problem, not the symptom. Then fixing it in a way that lasts.
We work with businesses throughout the UK, from small operations in the Midlands to larger outfits in Manchester and Birmingham. Most of our clients found us because someone they trust recommended us. That tells you something.
We're based in Tunstall, which works well. Close enough to major business centres, far enough that our overheads stay reasonable. And honestly, there's something grounding about working from an area that values practical solutions over trendy nonsense.
Most of our work happens remotely anyway. Modern tools let us diagnose and resolve issues without sitting in your office. Though we'll come on-site when it makes sense.
Small team. No bureaucracy. Everyone here actually works on client systems rather than pushing paper around.
Started Macafil after twelve years working in corporate IT departments. Got tired of watching good solutions get buried under politics and bad decisions. Now focuses on what actually works rather than what looks good in presentations.
Joined in 2021 after running his own freelance operation for years. Has a knack for spotting patterns in system behaviour that others miss. Previously worked with manufacturing firms across Yorkshire before relocating to the area.
We ask about your actual workflow before touching anything. What seems like a technical issue often reveals workflow problems nobody's addressed.
Proper diagnostics come before solutions. We establish baselines, identify bottlenecks, and verify improvements with actual metrics rather than feelings.
Technical jargon doesn't help anyone. We explain what's wrong and why our approach makes sense in terms that relate to your business operations.
These aren't mission statements we stuck on a wall. They're how we actually operate when deciding what to recommend and how to solve problems.
The best solution is the one that works reliably within your budget and environment. We're not here to sell you enterprise-grade systems when small business solutions handle your needs.
Sometimes the answer is "your hardware's reached end-of-life and optimization won't help much." We'd rather lose a job than waste your money on fixes that won't last.
If we can't solve it properly, we say so. And if someone else can handle it better, we'll point you their way.
Every optimization gets documented. What we changed, why we changed it, and how to maintain it. You shouldn't need us to understand your own systems.
Quick fixes create future problems. We focus on solutions that hold up as your business grows and technology changes.
We don't create pressure to buy services you might not need. If something can wait, we'll tell you. Emergencies are rare, and manufactured urgency helps nobody.
Being based in the UK means we understand the business landscape here. Regulations, typical setups, common challenges. It makes a difference.
Plus we're available during your actual business hours, not half a world away operating on a different schedule.
Let's figure out why. Initial consultation costs nothing, and you'll get straight answers about what's actually wrong and what it would take to fix it properly.